Shipping and Returns

At NeonSignpro, we understand the importance of swift and reliable shipping to ensure your LED Neon Sign reaches you promptly and in perfect condition.

Shipping Options: We offer a range of shipping options to cater to your needs. Choose from standard shipping, expedited options, or express delivery at checkout. Please note that delivery times may vary based on your location and the chosen shipping method.

Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Rates: Shipping rates are calculated at checkout based on your selected shipping method, delivery destination, and the dimensions of your order. You can view the shipping costs before finalizing your purchase.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing tracking information. Use the provided tracking number to monitor the progress of your shipment.

International Shipping: We proudly offer international shipping to bring the LED Neon Sign to customers around the world. Please be aware that international shipping may incur additional customs duties or taxes, which are the responsibility of the recipient.

For any shipping-related inquiries or concerns, feel free to contact our dedicated customer support team at  support@neonsignpro.com


Return and Refund Policy:

Your satisfaction is our top priority at NeonSignpro. If you encounter any issues with your  LED Neon Sign, we are here to assist you with our hassle-free return and refund policy.

Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Please initiate the return process within 30 days of receiving your order.

Return Process:

  1. Contact our customer support team at support@neonsignpro.com to initiate the return process and receive a return authorization.
  2. Pack the item securely in the original packaging.
  3. Ship the item to the provided return address.
  4. Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Timeframe: Refunds are processed within 5 days of receiving the returned item. The refund will be issued through the original payment method.

Exchanges: If your  LED Neon Sign arrives damaged or defective, we are happy to exchange it for a replacement. Contact our customer support team to arrange an exchange.

Contact Us: If you have any questions or concerns regarding shipping, returns, or refunds, please don’t hesitate to reach out to our customer support team at support@neonsignpro.com. We are here to provide assistance and ensure your satisfaction.

Thank you for choosing Neonsignpro for your  LED Neon Sign purchase.