FAQ

Frequently Asked Questions

General Questions

LED Neon Light is an illumination device manufactured using LED (Light Emitting Diode) technology, resembling the appearance of traditional glass neon lights. Compared to traditional neon lights, LED Neon Lights are more energy-efficient, environmentally friendly, and have a longer lifespan.

LED Neon Lights utilize LED technology, whereas traditional neon lights use gas discharge and glass tubes. LED Neon Lights are more energy-efficient, have a longer lifespan, and their manufacturing process is more environmentally friendly. Additionally, LED Neon Lights can flexibly display a variety of colors and shapes.

When purchasing an LED neon sign, you have three installation options:

  1. Wall Mounting:
    • Included in your package is a screw set specifically tailored to your sign, facilitating easy wall mounting. Simply use the provided screws to secure your sign to the wall.
  2. Ceiling Hanging:
    • If you prefer, you can hang your sign from the ceiling. Just let us know, and we will pre-drill the acrylic backing accordingly and provide you with the necessary hanging wire.
  3. 3M Strips:
    • For smaller-sized signs (50cm and below), an alternative option is to use clear 3M Strips. These strips allow you to securely adhere the sign to the wall without the need for screws or drilling.

This flexibility in installation methods ensures that you can choose the option that best suits your preferences and the space where you intend to display your LED neon sign.

While our standard LED neon signs are primarily designed for indoor use, they can be safely used outdoors for events and parties, provided they are not exposed to moisture. Please ensure that the signs remain dry during outdoor use. This flexibility makes them a great addition to your outdoor gatherings without compromising their performance


Orders

Once your order is shipped, you will receive a confirmation email with tracking information. Use this information to track your package through our designated carrier’s website.

Or you can contact us for more detail info

Support@neonsignpro.com

Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary depending on the destination. Please check the shipping information during the checkout process.

Our return policy details the conditions and procedures for returning items. Please refer to the dedicated section on our website or contact customer support for specific return instructions.

To ensure accurate delivery, we recommend verifying your shipping address before finalizing your order. If changes are needed, contact our customer support team as soon as possible for assistance.

Absolutely! All of our signs come with a 12-month warranty on electrical components. If you have any issues with your lights, please let us know as soon as possible!

Shipping times depend on your location, chosen shipping method, and other factors. Standard shipping typically takes 8 business days, while expedited options are available for faster delivery. Please refer to the shipping details during checkout for estimated delivery times.